Shipping & Delivery FAQ

At Gladiator Window and Doors, we take every precaution to ensure the safe, secure, and efficient delivery of your custom sliding glass doors. Our made-to-order, high-end products are professionally packaged and shipped to arrive in flawless condition, ready for installation.

Production & Lead Time

How long does it take to manufacture and ship my order?

Every order is custom-manufactured to your exact specifications upon order placement.
We have two delivery methods to better serve you. The standard production lead time for all custom orders is estimated at 12-14 weeks. Doing a custom order provides the best pricing. If you do not have 12-14 weeks in your project timeline, we can pull stock from some of our stocking dealers on some common sizes. Pricing will differ so please Contact us for more info
Once manufacturing is complete, your order will be professionally crated and scheduled for shipping.
We will provide tracking and delivery details as your order moves through the shipping process.

Premium Packaging & Crating

How is my order packaged for shipping?

Unlike many companies that use basic, open-frame crating, we invest over $1,000 per custom crate to ensure maximum protection during transit.

✔ Fully enclosed & reinforced crates for durability.
✔ Impact-resistant design to prevent shifting and damage.
✔ Weatherproof protection against exposure to elements.
✔ Shock-absorbent cushioning for added security.

This high-level packaging sets us apart and guarantees that your door arrives in perfect condition, ready for installation.

Important Delivery Considerations

How should I prepare for my delivery?

Contractor Notification: If you are working with a contractor, inform them of the estimated delivery timeframe so they can prepare for unloading and installation.
Delivery Inspection: Upon arrival, inspect the crate and packaging before signing for the delivery. If any visible damage is present, document it immediately and contact us for assistance.
Special Handling:
- Due to the size and weight of our products, we recommend having two or more people available to assist with unloading.
- For larger orders, a forklift may be necessary for safe unloading.

What if my order arrives damaged?

If you notice any damage upon delivery, take clear photos and document the issue immediately.
Do not sign off on the delivery without noting the damage.
Contact our customer service team as soon as possible so we can assist with a resolution.

Need More Help? Contact Us!

📞 Call Us: 904-822-1078
📧 Email: Support@GladiatorWindowandDoors.com