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Every Gladiator order is built to your specifications, sealed in a fully enclosed custom wood crate, and delivered by a private insured carrier. Here is exactly how your doors get from our production line to your jobsite, and what to do on delivery day.
Lead time · West Coast
Lead time · East Coast
Spent crating each order
Shipping on standard orders
Every door is made to order for your opening, so nothing sits in a warehouse waiting for you. You can follow each stage live on your own tracking link.
Many companies ship large doors on basic, open-frame crating. We build a fully enclosed custom crate for every order, because a door that arrives damaged helps no one.
Solid wood on every side, built to the dimensions of your order.
Panels are braced so they can't shift or rub in transit.
Glass and finish are sealed in against road spray and exposure.
Padding at every contact point protects the frame and glass edges.
Large doors are heavy and the crates are big. A little planning makes delivery day quick and keeps your project on schedule.
Share the delivery window from your tracking link with your contractor so they can plan unloading and installation.
Because of the size and weight, have at least two people on hand to unload the crates from the truck.
For larger, multi-door orders, a forklift may be needed to unload safely. Ask us if you're not sure what your order needs.
Photograph the crates before they come off the truck. It takes a minute and protects you if anything was damaged in transit.
Note it before you sign.
Freight damage is rare with fully enclosed crates, but if it happens, what you do in the first five minutes decides how fast it gets fixed. Don't sign for a clean delivery if you can see damage.
Walk around every crate and the frame bundle before the driver leaves. Look for punctures, crushed corners or broken boards.
Photograph any damage to the crate and, once opened, to the product itself, with the delivery paperwork in at least one shot.
Describe the visible damage on the delivery receipt before signing. Signing without noting it makes a freight claim much harder.
Contact our team as soon as possible with your photos. Don't install a product you've already found a problem with; let us make it right first.
The questions customers ask us most about lead time, freight and delivery, answered plainly.
Every Gladiator order is built to order. Lead time year round is about 10–12 weeks for West Coast orders and about 12–14 weeks for East Coast orders, from order confirmation to delivery-ready. Your tracking link shows each stage as it happens.
We keep a limited number of brand-new, never-installed doors in stock from dealer and pro-account change orders, and they ship right away. Check In-Stock Clearance for what is available today, or call us and we'll check common sizes for you.
Shipping on standard orders is free, fully insured and delivered to your address. Crating is included too. We don't add it as a line item.
Each order ships in fully enclosed, reinforced custom wood crates: one holds the frame and another holds the panels. Glass is already mounted and hardware is pre-drilled and test-fitted, so nothing is flat-packed.
We use private, insured carriers instead of common freight networks, so your crates stay on one truck from our warehouse to your site instead of being unloaded and re-handled along the way.
We have warehouses in Florida and California and ship to all 50 states. Larger projects can also be shipped internationally. Ask us for a quote to your destination.
Once your order is confirmed, you get your own tracking link with live production updates, shipment information, and every document for your order, including CAD drawings and install guides. Here is a demo of the tracking portal.
Have at least two people available to unload the crates from the truck. For larger, multi-door orders a forklift may be needed. Let your contractor know the delivery window from your tracking link so they can plan the install.
Photograph the damage, write it on the delivery receipt before you sign, and contact us as soon as possible with your photos. Don't install a product you've already found a problem with. We'll work with you to make it right.
It arrives ready to install, not as a kit. Frames are assembled, glass is mounted, and hardware is pre-drilled and test-fitted at the factory. The panels come out of their crate separately and a qualified installer sets them in the frame.
More answers on lead time, glass, sizes and warranty on our full FAQ page.
Ask us about lead time for your project, delivery to your area, or anything on this page. Our Jacksonville team answers the phone.
