Warranty Claims · Ticket System

Warranty Claims.

Submit online. Every claim gets a tracked ticket.

This page is the only way to open a warranty claim. Every submission is logged as a ticket, tracked from start to finish, and forwarded directly to our production team so your claim can be completed as quickly as possible.

Open A Claim Ticket What You'll Need

Important · Please Read

All warranty claims must be submitted through the form on this page.

No claims by phone

No claims by text

No claims by email

Why? Our ticket system tracks every claim and routes it straight to the production team. Claims sent any other way can't be tracked, assigned or completed — submitting the form is the fastest way to get your issue resolved.

Go To The Form

Claims By Form Only Every Claim Tracked Routed To Production Faster Resolutions One Ticket Per Issue Claims By Form Only Every Claim Tracked Routed To Production Faster Resolutions One Ticket Per Issue

How The Ticket System Works

Four steps. Fully tracked.

Submit The Form

Complete the claim form below with your order info, a description, and photos or video of the issue.

Ticket Created

Your claim is logged as a ticket in our system so nothing gets lost or overlooked.

Sent To Production

Your ticket is forwarded to the production team for review, diagnosis and parts.

Completed

Your ticket stays open until the claim is resolved and closed out.

Before You Submit

Have this ready.

The more detail your ticket includes, the faster the production team can diagnose it. Claims with clear photos, video and order details move through the system the quickest.

Include everything in one submission so your ticket doesn't stall waiting on missing information.

Complete ticket. Faster fix.

Order Info

Order number, name on the order, and the shipping address the door was delivered to.

Photos

A wide shot of the full unit plus close-ups of the problem area — rollers, track, seal, lock or glass.

Video

A short clip of the panel operating shows noise, drag or binding far better than a photo.

Install Details

Install date, who installed it (contractor or self), and whether the opening is exposed to weather.

Warranty Claim Form

Open your ticket.

Complete every field you can. Your submission creates a ticket that is tracked and forwarded to our production team.

This form is the only way to submit a warranty claim. Claims are not accepted by phone, text or email.

Gladiator Warranty Claim TicketSecure Submission

Claims FAQ

Straight answers.

Can I submit a claim by phone, text or email?

No. All warranty claims must be submitted through the form on this page. The form creates a tracked ticket and sends it to the production team — claims sent any other way cannot be tracked or processed.

Who can submit a warranty claim?

The original purchaser, or the contractor or installer on their behalf. Use the name and details on the original order so your ticket can be matched quickly.

Do I need my order number?

It's the fastest way to match your ticket to your order. If you can't find it, submit the claim with the purchaser's name, email and delivery address.

What happens after I submit?

Your claim becomes a ticket in our system and is forwarded to the production team for review. The ticket stays open and tracked until your claim is completed.

I have new photos or info for an existing claim.

Submit it through this form using the same order number and note that it's an update to an existing claim. That keeps everything attached to your ticket.

Should I try to repair it myself?

No — submit your claim first. The production team will review your ticket and determine the right parts or next steps.

One form. Fully tracked.

Every warranty claim starts here. Submit your ticket and it goes straight to the production team.

Open A Claim Ticket