Gladiator Windows, Doors & Pergolas

Jacksonville Beach, FL

Hiring status: active

Employment Application

Customer Service & Logistics Coordinator

Own everything that happens after the sale.

This application replaces a resume — we do not read them. What we read is what you write below, about angry carriers, damaged freight, and customers waiting on a delivery date. Answer in your own words. Specific beats polished. Plan on about 20 minutes.

LocationIn office, Jacksonville Beach
CompensationSalary + monthly bonus + PTO
Leads100% inbound, no cold calling

Apply now

Finish the application below and we will call you to set up an in-person interview. We are looking to hire someone as soon as possible.

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Positions Available

Jacksonville Beach, FL · All roles in office

Customer Service & Logistics Coordinator Full time · Salary + bonus	You are here
Sales Position Full time · Uncapped earning	Hiring soon
Receptionist Full time · Front of house	Hiring soon
Sales Assistant Full time · Support and follow-up	Hiring soon

Applying for more than one? Fill out each application separately so we can match you to the right seat.

Do not fill this in

Section 1 of 7

How to reach you

Basics and scheduling. We will not contact your current employer.

01Full name *

02Phone number *

03Email *

04Address, city, state and zip *

05Are you 18 years of age or older? * If we make you an offer, our background check provider will collect the additional details it needs at that point.

Yes No

06Are you legally authorized to work in the United States? *

Yes No

07This job is in our Jacksonville Beach office. Can you make that commute reliably? *

Yes, I live close enough Yes, but it is a long drive I would be relocating No

08We have several schedules available. Rank your top three. * Options: Monday–Friday 9–5 · Monday–Friday 12–8 · Tuesday–Saturday 9–5 · Tuesday–Friday 12–8 · Open to any schedule, anytime.

1st choice

2nd choice

3rd choice

09We need somebody now. If we interview you and make an offer, when could you start? *

Section 2 of 7

The customer service you have done

This is the part we care most about. Not job titles — what actually crossed your desk.

10What kinds of customer service have you handled? Check everything that applies. *

Inbound calls Outbound follow-up Email and text Live chat Face to face or counter Escalations Warranty claims Freight or damage claims Returns and refunds Billing or collections Scheduling or dispatch Carriers and drivers Order or data entry Product troubleshooting Contractor or B2B accounts Drawings or measurements Admin or assistant work Ran a team or department None of these yet

11Walk us through it. What industry, what products, and what did a normal day look like? * If you have had more than one job like this, tell us about the one where you handled the most.

12Years in customer service or admin support *

13Years handling warranty, claims or logistics *

14Typical dollar value of the orders or accounts you handled * Ours run $12,000 to $100,000. Not a screen — we want to know what you are used to.

15At your busiest job, how many customers did you talk to in a day? * Calls, texts and emails combined. An estimate is fine.

16Which software, CRMs or systems have you used? * Anything counts — Salesforce, HubSpot, GoHighLevel, ServiceTitan, QuickBooks, Excel, a carrier or freight portal, a scheduling tool. Write "none" if that is the honest answer.

17How would you rate your overall customer service skills? *

1 2 3 4 5 6 7 8 9 10

1 — not my strength10 — it is what I am known for

18How do you feel about learning a new system? * We run on a CRM with a lot of automation and AI tools. You do not have to be technical, but you will be in software all day.

1 2 3 4 5 6 7 8 9 10

1 — I avoid it10 — I improve them

Section 3 of 7

Four questions that decide this

Everything above is background. These four are what we read first. Take your time.

19Describe the most complicated customer problem you personally untangled from start to finish. What went wrong, and what did you do about it? * Any industry. It does not have to be doors or freight.

20Tell us about a time a customer, vendor or driver was angry with you and you had to hold your position anyway. How did it end? * Part of this job is telling people no, and asking companies for money they do not want to pay. We need to know you can do that without it wrecking your week.

21A $28,000 folding door arrives at a customer's house in Colorado with one cracked glass panel. The driver already left. The customer is upset and calling you. What are the first five things you do? * There is no single right answer and you are not expected to know our process. We want to see how you think on your feet.

22You have forty open items at once — shipments in transit, drawings waiting on approval, three damage claims and a full voicemail box. How do you keep track of all of it? * Tell us your actual system, not what you think we want to hear.

Section 4 of 7

How you work

Small team. How you operate day to day matters as much as what you have done.

23If we called your last two employers and your three best friends, how would each of them describe you? * Be honest. The interesting part is usually where the two answers differ.

24What type of leader are you? * This role runs its own division. Even if you have never had a title, you have a style.

25What kind of manager do you work best with, and why? * And the reverse — what management style does not work for you? We would rather know now.

26Rank what motivates you most. * Money, praise, title. There is no wrong order — we just want to know how to keep you happy.

Motivates most

Second

Third

27Rank how you prefer to communicate. * Phone, text, email. All three are a daily part of this job, so there is no right answer.

Prefer most

Second

Third

28Why did you rank them that way? *

29Are you a morning person or a night person? *

Morning person Night person Neither — steady all day Depends on the day

30Fast forward to month three. What is something that could cause friction between us that we should know about now, so it is not a surprise? * Everybody has one. Naming it here counts in your favor, not against you.

31What is the one thing about you that, if we knew it now, would make us a better team and better managers for you? *

Section 5 of 7

Us, specifically

There are a hundred customer service jobs in Jacksonville. We want to know about this one.

32Outside of money and needing a job — why here? Why us? * Look around the site first. A real answer beats a flattering one.

33If you were on our team day one, name three things you would change about our website. * Nothing is off limits. We are not fishing for compliments — we want to see how you look at something critically.

34Part of this job is answering calls from brand new customers and booking them on the calendar. How do you feel about that? * No cold calling, ever. Every one of these people called us first.

Good — I would want to help sell too, that is where the upside is Happy to take the calls and book appointments I prefer the service and logistics side, but I will do it I would rather not be on the phone with new customers

35Are you interested in learning the sales side — talking with new customers, and growing into selling as the company grows? * This is where the real earning upside is. "No" is a fine answer and will not cost you the job.

Section 6 of 7

The practical part

Straight answers here help us both. Nobody gets ruled out for naming a number.

36What starting salary are you looking for? * A number or a range, before bonus.

37What do you want to be earning twelve months from now? * Total, including bonus. This role has real room to grow.

38Highest total yearly pay you have ever earned, and the breakdown * Base versus bonus or commission, if any of it was variable.

39Why don't you have a job right now? Or if you are currently working, why are you looking? *

40This role includes a background check. Is there anything that would show up on it? If yes, tell us what. * Write "no" if there is nothing. A yes does not automatically rule you out — we consider what it was, how long ago, and whether it relates to this job. Hearing it from you first always goes better than finding it later.

41How did you find this job?

42Anything else we should know?

Section 7 of 7

Last question

This is the one that gets people interviews. Read the whole thing before you answer.

43Out of the hundreds of applications we are going to get, what is the specific reason we should bring you in? * Let us save you some trouble. If you just thought to yourself "I'm a team player, I work hard, I'm reliable" — we hear that fifty times a day and it tells us nothing. This is your time to shine. What makes you different? What is the company missing without you? The next person filling out this exact form might have a better answer than yours. Maybe they do. Gloat. Brag. Go. And if you will not put the effort in here, we have to assume you will not put it in with us either.

We read every one of these ourselves. If it is a fit, you will hear from us within a few business days by text or email.

Gladiator Windows, Doors & Pergolas is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. A criminal record does not automatically disqualify any applicant; we consider its nature, how long ago it occurred, and its relevance to the job. Any background check is conducted only after a conditional offer, with your written authorization.